Frequently Asked Questions

Where is the venue?

The conference venue is The Ottawa Conference and Event Centre at 200 Coventry Road, Ottawa. It is just minutes from downtown Ottawa, the airport, and the Ottawa central train station.
This state of the art facility has unique architectural features, and smart spaces that help make our conference run smoothly.

What are my transportation/parking options for getting to and from the event?

There is plenty of free parking at the Ottawa Conference and Event Centre for anyone that is driving. For those traveling by plane or train, see directions below.

From both the airport and the train station, you can contact taxis or Uber for travel. You can also use our public transportation.

Where can I find accommodations during the conference?

The Ottawa Conference and Event Centre is conveniently attached to the Ottawa East Courtyard Marriott Hotel. Conference attendees can book under the Brain Injury Canada conference block for $169/night + applicable fees and taxes.

Guests that wish to book by phone can call hotel in-house reservations at (613) 741-9862 and ask to book under group code (BCC), or book online.
Book a room online

Will there be food options for those with dietary restrictions?

We are committed to accommodating all dietary needs. Whether you have food allergies, religious restrictions or food intolerance, we will do our best to accommodate these requests.
Please notify event planners at contact [email protected] of any dietary needs by no later than Wednesday, September 9, 2020.

Is the venue accessible?

The conference venue is fully wheelchair accessible with an automated sliding glass door front entrance, accessible washrooms, parking and elevators, and plenty of space for Para-Transpo bus drop offs and pickups. We are also ensuring the conference is accessible for those with sensory sensitivities, by dimming the lights during speakers.

If you require the use of an FM Receiver, please contact the conference planners at [email protected] by no later than Wednesday, September 9, 2020.

What’s the refund policy?

Request for refunds will be honoured up until September 1, 2020, less a $25 administration fee. Please contact [email protected] for more information.

Why is the conference split into themes?

Feedback from our past conferences show that many individuals living with acquired brain injury found the full day of speakers too long, and wanted a shorter program more specific to them.
By splitting our conference into two distinct days, everyone has more choice. Our first full day of speakers is targeted more towards the healthcare community, while our half-day Friday is focused more on survivors of acquired brain injury.

Is there a special rate for survivors?

Both days of the conference have been priced at a lower rate to enable accessibility to all, so we encourage everyone to budget accordingly leading up to the conference.

We have included an option for individuals to donate funds towards the registration of a survivor for the conference on Friday September 25, 2020.

Deadline to enter the lottery is Friday September 11, 2020. Recipients of donated registrations will be notified on Monday September 14, 2020.

If you would like to be considered for the lottery, please send your name, email address and phone number to [email protected]
Please Note: There is no cash value and only one submission per individual will be considered. There will not be any donated registrations through Brain Injury Canada for the Thursday, September 24, 2020 full day conference.

Can I donate funds for a survivor to attend?

Absolutely and we encourage anyone to donate even a small amount towards the cost of a registration for a survivor. All donations of $20 or more will be sent a tax receipt for income tax purposes.

How can I contact the organizer with any questions?

Please send any inquiries to [email protected]

An update on COVID-19 and our conference

After careful consideration we have made the difficult decision to postpone the conference to September 23-25, 2020.  The health and safety of all attending is of upmost importance.  This is uncharted territory and we want to proceed with an event that people can feel secure in booking and attending. Information on presenters, workshops, and schedules will be updated as it becomes available. We understand that the change may make it difficult to attend, and are offering full refunds. Please email [email protected] with your refund request. If you have booked a flight or train, providers are being very accommodating and most have waived change fees.  If you have booked a hotel room, the hotel conference block has been moved and you will be able to make the change without any fees.  

Thank you to our sponsors

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